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FAQ

How long before my order ships?

Each piece is made to order so your patience is appreciated! Typical turn around time for plant hangers is 2-3 days while most wall hangings take 3-5 days, longer for larger or custom pieces. You will receive an email when your order has shipped or is ready for pick up. 

Can I return or exchange my items?

Your satisfaction is very important to me as a maker. If there is an issue with your order please contact me and I will do my best to rectify it. 

Do you ship outside of Canada?

Yes but I ask that you contact me before placing an order. Many of of the items I make are delicate and/or heavy so shipping will reflect this. I will get you a shipping quote before you commit to buying.

Can I order something custom or commission you for a special piece?

Absolutely! Custom pieces are my favourite and I love to work with a client to create their dream piece. Please contact me for pricing info and to discuss your ideas. A non-refundable deposit is required for me to start any custom/commission piece. 

How do I hang/care for my new wall hanging?

Your new wall hanging will arrive with a hanging cord attached and can be hung from a traditional picture hook or nail. Or if you prefer it without, the cord can be untied and the dowel or driftwood balanced on two nails, one at either end of the wood. Once hung, you can adjust the knots if necessary by gently pulling on either side of the piece until it is symmetrical. If your piece has fringe you can gently run your fingers through to undo any tangles that may occur during shipping. 

To keep your piece looking beautiful, avoid hanging in direct sunlight as over time it may effect the colour of the cotton. Semi-regular dusting with a lint roller or lightly damp cloth will keep the piece looking fresh and new. If the hanging is moved frequently it's fringe may need a gentle combing to keep it looking tidy - simply hold the fringe at it's top and using a clean comb brush it back into place.